Returns & Exchanges
At Optimum Nutrition, we stand behind the quality of our products and offer a 30-day return window for items purchased directly from our website. If you are not completely satisfied with your order, we are committed to making it right through a refund or replacement.
Initiate Your Request
Contact our customer service team or log into your account portal to submit a return request with your order number and reason for return.
Prepare the Package
Securely pack the unused portion of the product in its original packaging, ensuring the container is tightly sealed to prevent leaks during transit.
Affix Shipping Label
Download and print the prepaid return shipping label provided by our team and attach it clearly to the outside of your return parcel.
Receive Refund
Once our warehouse receives and inspects your returned item, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing